# Every customer gets an answer. You decide what goes out.

Email and web forms land in one inbox. The agent writes the reply, and it waits for “Approve and send” until you have read it.

- **One inbox**: Email and web forms gather in Conversations, linked to the right customer.
- **Drafts, not replies**: The agent writes the reply. You read it, change it and send it.
- **The whole customer on one card**: Overview, conversations and documents sit together, so you don’t have to look around.

## Answer when you have a moment

You see what the customer asked, what the agent suggests, and who the customer is. One press on “Approve and send” and the reply goes out.

## All your customers in one place

Each customer has a card. Name, email, phone, notes and organisation number in the register are encrypted per Space.

## See where each enquiry stands

From first contact to quote, won or lost. The agent can write the follow-up, and it waits for your yes like other replies.

## Quotes and attachments in one place

Files that come in or go out sit on the customer they belong to.

## Good to know

- Replies in the customer inbox wait for your yes. To change that, turn on “Send replies without approval”.
- Notices from WooCommerce and Mittanbud land in the inbox. Arq OS doesn’t reply back there.